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No matter the size of your business, you will always get the kind of support that goes far beyond the ordinary. It's truly Fanatical Support®. And since different businesses have different needs, we offer you two service levels—Managed and Intensive. So you can determine what kind of support works best for you, instead of us deciding for you. Regardless of which service level you go with, you'll always get all of the following, without exceptions:

  • Fanatical Support any time, anywhere, any way
  • Your dedicated Support Team with an Account Manager and Business Development Consultant
  • Direct and unlimited access to live, expert support 24x7x365, no call centers
  • Immediate response to your Emergency Support Tickets
  • Configuration management available through your MyRackspace® customer portal
  • Flexibility to interact with Rackspace and your configuration based on your preferences
  • Eight world-class data centers and the Rackspace Zero-Downtime Network™
  • 100% Network Uptime Guarantee
  • 1-Hour Hardware Replacement Guarantee
  • Weekly Managed Backup plus daily differential or incremental backup
  • Immediate response to Down Events
  • Pager and email alerts


  • Experienced, Dedicated Team Responding to Your Needs 24x7x365

  • Rapid Response to Monitoring Alerts

  • Expert Engineers Available to Investigate and Resolve Your Issues

  • Rackspace Responsible for Network and Hardware Uptime

  • Fast Deployment of Standard Configurations

  • System management tools assist in managing your configuration and interactions with Rackspace
  • Experienced, Dedicated Team Responsible for Health and Management of Your System 24x7x365

  • Integrated Planning to Prevent Downtime

  • Recurring Consultation to Manage and Continuously Optimize System Performance

  • Deep Knowledge of Your Unique Environment

  • Rackspace Responsible for Hosting Platform (Network, Hardware & OS) Uptime

  • Custom Implementation Process Designed to Your Business Needs

  • Integrated Processes and System Management Tools for Managing Complex Environments





Support
  • Full Managed Support for Microsoft and Linux
  • Support Team Dedicated to Your Account
  • 24x7x365 Live Support & Expertise
  • Immediate Response to Emergency Support Tickets

Expertise
  • SAS 70 Type II Certification
  • Red Hat Premier Hosting Partner
  • MySQL Certified Hosting Partner
  • Microsoft Gold Certified Partner
  • 80+ Red Hat Certified Engineers — More Than Any Other Provider
  • 100+ Microsoft Certified Professionals with Additional Microsoft Certifications
  • Cisco and Other Third Party Networking Certifications

Guarantees
  • 100% Network Uptime Guarantee
  • 1-Hour Hardware Replacement Guarantee
  • 2-Hour Commencement of Onsite Data Restores
  • Up to 100% Credit of Monthly Fees

Data Centers
  • Staffed Only with Certified Security and Networking Teams
  • Eight World-Class Data Centers Globally
  • Secured by Keycards, Biometric Scanning and Constant Surveillance
  • All HVAC Systems N+1 Redundant
  • Conditioned Power Provides All Servers With Uninterrupted Power Supply
  • State-of-the-Art Fire Suppression System
  • Fully Redundant, Enterprise-Class Routing Equipment

The Zero-Downtime Network™
  • Tier-1 Network
  • High Performance Bandwidth Only
  • Network Solely Dedicated to Managed Hosting, No Telecom Services
  • Constant Network Monitoring for Latencies and Intrusion
  • Proactive Network Management Methodology Improves Network Topology and Configuration Continuously